Contacts
Skiers/Snowboarders
If you encounter any problem/accident on the ski slopes and you've bought Assur'Glisse with your skipass, here are the people you can call for help;
The ski patrol / rescuers of the resort you ski in.
You can ask for them at the bottom and top of all the skilifts, chairlifts, etc. or sometimes (depending on the resort) call them.
>>Check their phone number on the appropriate ski resort brochure or map. Tell them you're covered by Assur'Glisse.
The insurance broker and claim manager
His name is "Gras Savoye Montagne", based in Grenoble (Northern Alps). In case of an accident, you should warn them by phone or internet so that your insurance cover can be used.
Call them (international staff) at the following number +33 (0) 9 72 72 22 45
Internet (claims); at the time we write this page, the claim form is in French. If it is a problem for you, prefer a phone call.
Travel Assistance customer service
Mondial Assistance is providing is services to people who need to be taken home after a ski accident covered by Assur'Glisse.
Call them at the following number. They might ask you a "protocol number" before registering your query. You can find this number on the "contact page" of your Assur'Glisse brochure (if you haven't kept it, ask your ski resort attendant).
+33 (0) 1 42 99 02 02
Assur'Glisse Facebook page
Most of the contents are also in French because a large majority of our visitors are French or french speakers, but our community manager will also respond in English, Spanish or Italian (maybe with a little delay - we apologise for that!)
Professionals
You are interested in the specific expertise of Orion Ticket Neige and its partners? You want to distribute Assur'Glisse in your ski resort? You may want to promote/talk about the product/service in your country? Feel free to contact us for information or advice.
Orion TN professionals contact form